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【Jin-Chio Huang】 2011-7-18 12:31:30
Guest:Dear Mr. Alaux, Chio Pack is active and dealing with packaging machines for the confectionery and pharmaceutical industry for more than 25 years. We have an inquiry for cut & wrap stick packing machine for chewy candy. Please confirm whether you are prepared to cooperate with us and grant customer protection. Please rush send 5 sets of brochures of all your machines via air courier to our address. Look forward to your soonest confirmation. Best Regards Chio
GF:Dear Mr Chio, It’s a real pleasure receiving your E-mail, we are highly appreciated your utmost care & interest further for taking the time to discuss a mutual business opportunity with us. As for the type of chewy candy machine,my leader,Mr Michael or my colleague Mr Liu will give you further details and service. Please let us know if you need further information. Best Regards, Alaux
【Mr kare oden】 2011-7-18 12:14:34
Guest:Dear Mr. Liu, Basically, your company is not new to us, as we are aware that you are also one of the major candy machinery manufacturers worldwide.But some owners were having problems due to lack of after sales service which is the most important aspect to assure buyers of readily available parts and also technical know-how to resolve any technical problems once arises, but it seems many China manufacturers neglected this important aspect to preserve their reputation, which they consider “sold at low price”, and most machines came up with problems and the machine becomes idle in one corner of the factory. Please send by courier your company’s product samples and brochures for our further evaluation. We understand the law of purchasing which is – “what you pay for, is what you get”, and China made machines has improved for the past years, but due to rapid modification and their modification was not well tested, it was released to the market, particularly for export which your engineer cannot get access to resolve the problem, which is located thousands of miles away and it is costly to fly over and attend to it. This are the major problems buyers were facing and if this continue most buyers will buy European, Japanese and even Korean at higher price but get the assurance of good after sales service. We are now distributor of many Chinese lines of equipments and our principal has understood and agreed to our mandatory requirement that our Engineer and technician shall be trained and well educated on the line of machines we committed to promote, as we have committed to distribute and some spare parts must be kept in our warehouse as inventory to serve the needed after sales service and after few units was installed, we are already in position to undertake installation and assure after sales service that meets our customers requirement and satisfaction. For many years in operation, we enjoy our customers’ continuous patronization on the brand of equipments we represent, even though our selling price are higher due to the assurance of our services, which are the main factor winning the order versus our competitors. Our company will celebrate its 40th Anniversary by September this year, and we have been the leader in the market for the line of products we represent throughout the world. As equipments came from European, Japanese, Korean, American and etc., was strongly built, advanced in technology and excellent sales support has paved their way to corner the market for the past years of success until lately it was challenged by China made due to its exceptional low price machine that part of the market was lost, especially the appreciation of the Euro, Japanese Yen and etc., becomes prohibited factors to justify their return of investment. We expect that as inflation will continue to raise, take home pay for the masses has forced them to look for low price products and sacrifice quality only under such economical condition, manufacturers take a second look at China machine and once China manufacturers understand the importance of providing after sales service and good control on offering price specially during trade shows without considering the cost of freight, import duties, VAT, after sales service and etc., definitely this price indication mislead the buyer and end up no distributor or agent will eager to push the sales of China made machine. Therefore, I hope you understand the golden rule of an organized sales channel to build the reputation of a brand or company, while I am sure you are well aware of it. Although we are distributor of European, Japanese, and etc., for many years we are also have no choice not to consider China made equipment due to price difference and this factor have been known to all European, Japanese, etc., and other high quality, high price, high technology and etc., maker which they allowed us to work with an alternative, we can only have buyers which are die hard users of such brand due to good experience, that won’t gamble to change brand in purchasing their required equipments. Therefore, we are in position to consider representing you exclusively in the Turky market provided you’re agreeable to protect your distributor and provide training to our engineer to be self-sufficient to undertake after sales service. You are welcome to visit our facility as we have more than 32 engineers and technician on our technical services department headed by a vice president. For more information, please visit our website http://www.tartarybuckwheat.info . At this moment, we have an interested buyer looking for a double end twist wrapping machine for hard candy; please send us your best offer in FOB. Regards, President and Chief Executive Officer
GF:Dear Mr kare oden, Thanks for your inquiry. Our colleague, Mr Richard Liu who is incharge of Egypt market will give your a specification and price.
【Muhammedali Mac】 2011-6-28 22:42:48
Guest:Hello, We are interested in your chewing gum complet macine. I would like to know what is the capacity of that system in hour. and how many kind of gum can we produce with this band. How long does it take to make it, how much is it, My e-mail is written below. Thank you…
GF:Thanks for your inquiry.We will contact you soon.
【mohsen】 2011-6-3 2:17:16
Guest:dear sir thanks for your site please give me more information about carablend cooker. what price is that. thanks